Returns:
You can return unworn, unused items within 30 days of ship date for a refund. The refund will include the retail price paid, plus any applicable sales tax. Your refund will not include the original shipping and handling fees. Please note that items received after 30 days of ship date will only be eligible for an exchange of the same item in a different size.

The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued against the credit card used on the original order.

On the back of your packing slip, note the reason(s) for the return. Enclose your packing slip with the item and ship to:

shopAnnika.com
7450 Sparkling Ct.
Reunion FL, 34747

Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please call 1-888-266-4522 for further assistance.

Exchanges:
You can return unworn, unused items within 60 days of ship date for an exchange. Exchanges are only valid for the same item in a different size. We will send you the requested item at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.

On the back of your packing slip, note the reason(s) for the exchange. Enclose your packing slip with the item and ship to:

shopAnnika.com
7450 Sparkling Ct.
Reunion FL, 34747

Please allow 5 business days after receipt in our warehouse for your exchange to be processed and shipped to you.

PRIVACY POLICY FOR THIS SITE

Your privacy on the internet is of the utmost importance to us. Because we gather certain types of information about the users of this site, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy policy discloses the privacy practices for shopAnnika.com (the “Website”) - what information we gather, how we use it and how to correct or change it. This privacy policy only addresses our activities from our servers. Other sites (including those to which this site links and third party sites or services with which shopAnnika.com may have relationships) may have their own privacy policies and practices, which we do not control, and we are not responsible for nor do we endorse such practices or policies.

GENERAL PRIVACY INFORMATION

This site contains links to partners, advertisers and third party internet sites and services who may collect data in connection with sweepstakes, promotions, e-commerce, etc. They each have separate privacy and data collection practices, independent of this site and shopAnnika.com has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such sites. Please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or website - for example through email - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Further, while we take reasonable steps to protect your personal information using the security and other measures set forth herein, shopAnnika.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.

COLLECTION AND USE OF INFORMATION

This site collects information about you both from what you tell us and what we collect through the use of cookies (see Cookies below). Information collected about you is used in two different ways. Information is "aggregated" -- meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to determine user traffic statistics for this site (including without limitation to determine browser usage, duration of stay, the referring URL, IP address geographical location, etc.) and to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on this site. We may use only the anonymous click stream data to help our advertisers deliver better-targeted advertisements. In addition, shopAnnika.com may use personal information collected through cookies and registration pages to target e-commerce promotions and telemarketing activities for products and services related to shopAnnika.com and/or its sponsors, advertisers and business partners. In addition, some of your personal information may be shared with third parties who assist shopAnnika.com in producing its site or provide a service to this site’s users.

REGISTRATION

Anyone who participates in any interactive activities offered on this site may be asked to register for a free guest ID and password or to complete subscription registration for an ID and password. We use this contact information from this registration form to send the registrant information about shopAnnika.com, shopAnnika.com affiliates, shopAnnika.com events and clients, and promotional material from some of our clients, sponsors, advertisers and business partners. Users may always opt-out of receiving any such information either by responding to the relevant communication as directed or by contacting this site (see Contacting the Site and Changing Your Personal Information below). Financial information that is collected may be used to bill the user for any products and services purchased from shopAnnika.com. The registrant's contact information is also used to contact the user who has purchased good from this site when necessary for customer service reasons. Unique identifiers, such as ID and passwords, are collected to verify the user's identity and for use as account numbers in our record system.

CHILDREN UNDER THE AGE OF 13

We do not currently collect any personally identifiable information from children under the age of thirteen. Under certain circumstances, visitors may be asked to submit a screen name as a means of identifying communications to shopAnnika.com. Children of any age should always as a parent for permission before sending personal information to anyone online. If in the future, AnnikaSoresntam.com collects personally identifiable information from children, it will do so in compliance with the Children’s Online Privacy Protection Act of 1998 (is U.S.C 6501et seq.)

COOKIES

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can't read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of "how many" times customers are doing specific things - like visiting our site each month - without really knowing who those customers are. Users should be aware that this site cannot control the use of cookies or the resulting information placed by advertisers or third parties hosting data for this site. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies may be necessary to provide the user with certain features (e.g., customized delivery of information) available on this site.

CONTESTS

We may run contests on our site in which we ask visitors for shopAnnika.com ID and password. We use contact data from our contests to send users information about upcoming contests and promotional offers. On occasion we will email customers promotional material from some of our partners. The customer’s contact information is also used to contact the visitor when necessary for winner notification and prize delivery confirmation. The majority of the contests that we offer are hosted on shopAnnika.com; however, there may be cases in which a third party sponsor will host the contest and collect user information. In those cases, we urge users to review the privacy statement of the third party site. Users may opt out of receiving future mailings.

SECURITY

This site utilizes a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems. This site does not store any sensitive personal information like financial data, credit card numbers, social security numbers and similar data. Personal information maintained by the site is limited only to data required to manage user accounts and the user experience of the site, including your user name and email.